Heartway’s Standard Warranty:
The covered standard warranty are for parts only (same as to most of other manufacturers), will be 3 years on frame, and 1 year on Electronics parts, like motors, and control panel..etc. No warranty on wear & tear items like tires, arm pad...etc.
Shipping (ship to/ return from customer) for warranty item replacement will be on us, no cost to you within our 48 US states via UPS Ground. Sometimes shipping EXPRESS under no cost is decided to fulfill highest customer satisfaction as special case scenario.
Heartway’s Extended Labor Warranty Program:
The Extended Labor Warranty Program (HWL) can be added for an additional $150.00 and covers cost for labor involved the first 12 month, which is not covered by the Standard warranty.
For example, if you customer has a scooter top panel doesn't work after 6 month of new purchase from us, and the customer (or you purchased for that scooter for your customer) did purchase the HWL when scooter shipped.
With the Standard Warranty Coverage, Heartway will send out the part needed to customer's address, and needed parts sent back to us to be verified. Customer will have to replace (labor) the parts on their own or pay technician to do the repair work.
With the Extended Warranty Coverage, if within the first year a warrantied part needs to be replaced, Heartway will verify the issue, and if labor is needed, they will pay to send technician to fix it according to the terms and conditions.