Trionic warrants all original parts on the Veloped for a period of two years from the date of purchase.
In addition, Trionic warrants the Veloped aluminium main frame to be free from defects in materials and workmanship for a period of five years.
The above warranties are limited to the repair or replacement of a defective frame or defective part and is the sole remedy of the warranty. Claims under this warranty should be accompanied by a photo of the defective part, a description of the defect, the serial number of the Veloped, and a copy of the original purchase receipt. This warranty only covers Velopeds purchased directly from Trionic, or through an authorized Veloped dealer.
The warranty does not cover normal wear and tear, improper assembly or follow-up maintenance, installation of parts or accessories not originally intended or compatible with the Veloped as sold, damage or failure due to accident, misuse or neglect, or modification of the frame or components.
This warranty applies only to the original owner and is not transferable.
If the replacement of a defective part requires a skilled mechanic, or person authorized by Trionic to perform repairs, Trionic will contact a bicycle dealer, or a mobility shop, in the vicinity of the customer's home address in order to get the part/component replaced. The costs of the repair will be born by Trionic.