Warranty: Zipr offers a 3-year frame to frame warranty in addition to a 1-year electronic warranty from date of purchase for our mobility scooters and electric wheelchairs. Battery components and other wearable parts are not included under our warranty policy. Users must register mobility scooters and electric wheelchairs within 30 days of purchase date to enroll in our warranty. Returns: Returned items must be unused, undamaged, and returned in its original packaging and must be made within 30 days of purchase and at buyers expense. Please request an RA# for the correct return address. Products returned without an RA# to us will not be accepted and shipped back or disposed of, at shippers discretion. Returns will be inspected and evaluated to be unused and resellable condition. Returns are subject to a 25% restock fee and a 2-way shipping deduction from a final refund. Delivered Damaged: Before signing for a shipment, check all sides of the shipment, inspect all cartons for visible damage and verify that the quantity received is correct on the delivery receipt. If the outside boxes are damaged, you must notate the damage with the driver, but do not refuse the shipment. You must contact All-Terrain Medical & Mobility within 24 hours if you receive a damaged product/package.