A to Z Categories
A to Z Categories
- Shipping & Returns
Shipping & Returns
Our return policy regarding unused items is 30 days for a full refund. Some of the exceptions include custom orders such as wheelchairs, power wheelchairs, cushions, hand cycles, bath equipment, tables & mats. Various other products may not be returnable due to the nature of the product. All other items must be unused and in the original packing and in original condition. Some products have a 15-20% restocking fee, depending on the manufacturers requirements to us. It is advisable to check on the products details page to find any return information for the product in question. Please advise in advance of any potential return by calling 1(877) ALL-TER-1 1(877) 255-8371 to get approval. Please have your order number and product descriptions available when calling. We will discuss the best shipping method for you to return the item. Please enclose a letter including the order number, our return authorization number as well as the reason for the return. For any items cancelled after shipping, please refer to the above policy. If client refuses acceptance of delivery, the shipping cost and return shipping costs will be deducted from the issued credit and a restocking fee will apply. If any item is defective or damaged in the shipping process please advise us by phone 1(877) ALL-TER-1 or email us at [email protected] so that we may arrange for full credit. Any return without the above information may be ineligible for credit. Once the items are received according to the above conditions we will credit your card or account.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Most items are shipped within 24 hours of order placement excluding wheelchairs or other custom or specialized orders or items not in stock. All orders are shipped ground delivery inside the continental United States. We will advise international customers the applicable shipping rates depending upon the preferred shipping method i.e. Overnight, 2nd or 3rd day air. We will need the country, complete address incl zip code as well as the phone number.
Once an item is ordered an email will be sent to the buyer's email address to confirm all order details. When that item is shipped a second email confirming shipping details will be sent. Meanwhile buyers will be able to track order status by logging in on our web site with your customer ID and pass code and advising the requested information.