SR Smith Warranty Information

SR Smith - Limited Warranty

Returns

• There is a 25% restocking fee for ALL returned items that are not defective. Returned products must be in selling condition as new.
• The Customer is responsible for shipping parts or products back to SR Smith at his/her own expense.
• Shipping for items qualifying for free shipping will be deducted from remaining credit of eligible refund item.
• The purchaser must obtain a Return Manufacturer’s Authorization Number (RMA #) from All Terrain Medical & Mobility.
  
• Do not return units or parts without an RMA #. Returned units or parts without a proper RMA number will be refused or returned at the shipper’s expense.
• The product must be packaged carefully and clearly marked with an RMA # so that a credit can be processed accurately. Improper packaging may cause shipping damage to the product being returned. This will impact the amount of credit to be refunded. All damaged parts or units must be replaced and/or repaired at the sender’s expense.
• Units and Parts must be returned within 15 business days from date of purchase.

 If you have questions about the warranty or returns please email us at customerservice@allterrainmedical.com.